FAQ

We think you’re awesome and deserve the best. That’s why we offer hassle-free returns—provided your item is new, still has its tags and is returned within 30 days of delivery.

To set up a return just contact us or at 706-717-5037 (M – F 11AM – 7PM EST). For full details on packaging and shipping your return, please check out our return policy.

No. You will receive a full refund for your purchase. Please not that your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

• Merchandise that has been worn, used, or altered (without tags, tears, etc) will not be accepted for return or exchange.
• Merchandise that was damaged or broken by the customer will not be accepted for return or exchange.
• Merchandise that comes with accessories and the accessories are not included. Example: Flashlights that come with chargers and batteries and only the flashlight is returned.

In order to resell these items, we need them to be in their original manufacture condition.

Of course. We make it simple to exchange an item. You’ll return the original item, and place a new order. Our friendly customer relations team will happily walk you through this process. You can contact a representative here or at 706-717-5037 (M – F 11AM – 7PM EST). PLEASE NOTE: All clearance items are final sale. Any clearance or special order products cannot be returned or exchanged.

Our shipping department takes great pride in ensuring that your order is shipped accurately. Each order is checked for accuracy 3 different times before shipping, and a photographic record is made of the contents of each order. In the unlikely event that there are any discrepancies in your order, (ie. items missing or wrong item(s) shipped) please notify us by email or telephone within 5 business days of receipt of shipment. Unfortunately, we are unable to honor any claims for order discrepancies if not reported to us in a timely manner (within 5 business days of receipt of order). As long as you let us know within 5 business days, we will set up a return and get your items quickly shipped out to you.

If an item is on backorder, you have a couple of options. Orders are filled in the order they are received. If you would like to hold a place in line, don’t make any changes to your order. The moment your backordered item becomes available, we will ship it out to you.

Don’t feel like waiting? We’ll help you replace the backordered item with a similar in-stock item.

You can also remove the backordered item from your order for a full refund. This will not affect any other in-stock items on your order; those items will ship immediately.

Over 99% of our shipments arrive to the customer safe and sound. However occasionally items in a shipment are damaged in transit. All merchandise is carefully inspected prior to shipping, and professionally packed using high strength corrugated boxes and appropriate fill materials. If you should receive damaged items, YOU MUST RETAIN ALL SHIPPING CARTONS AND PACKING MATERIALS AND CONTACT US IMMEDIATELY. You shouldn’t have to pay for someone elses mistake and neither should we! This is necessary because when we file a damage claim with the shipper, sometimes they want to collect the merchandise and packaging for inspection. As soon as we are notified by the shipper whether or not they wish to inspect the package we will let you know. If so, they will make arrangements with you directly to pick up the package(s). As soon as the claim is accepted by the shipper (in most cases this is within 24-48 hours), we will ship out your replacement items.

By law we are required to collect sales tax on all customers residing in the state of Georgia.

We accept Mastercard, Visa, Discover, American Express, Paypal, Bill Me Later.